Mercure London Staines Upon Thames

Thames Street, Staines-upon-Thames, United Kingdom, TW18 4SJshow map
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Highlights
7
Very goodBased on  139 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best 3 Star Hotels in United Kingdom

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Overview

Mercure London Staines-Upon-Thames Hotel is a comfortable 3-star property featuring 24-hour reception, 24-hour room service and dry cleaning. An example of modern architecture, this hotel was opened in 1820 and was fully restored in 1999.

A riverside location makes monuments and a museum easily reachable. Set within a 10-minute walking distance from Staines-upon-Thames city center.

Frogmore House is 8 km from the hotel and Savill Garden is 6 km away.

London Heathrow airport is about 15 minutes by car.

Rooms

There are 88 guestrooms featuring classic flat, family single room and classic double room equipped with complimentary wireless internet, individual climate control, satellite TV, a writing table and a trouser press. Some of the designer rooms feature the river view. They also have private bathrooms with a bathtub, a shower and a hairdryer.

Eat & Drink

The restaurant entices with dishes of seafood cuisine. Riverside bar offers various types of tea and coffee. Riverside Restaurant and Bar and Mamma Mia serve a selection of meals within 50 meters from the venue.

A full english breakfast is served at the price of GBP 14.95 per person per night. 

Services

There are free self parking, a storage room and a safe deposit box available on the premises.

Relax

The hotel spoils guests with a spa lounge and a sauna along with such activities as archery and bowling.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Public parking is possible on site for free.

Number of rooms:   88.

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Facilities
Wi-Fi
Parking

On-site car park

Luggage storage
24-hour services

24-hour reception

24-hour room service

Food/ Drinks

Bar/ Lounge area

Restaurant

Fitness/ Gym

Exercise gym

Swimming pool
Spa and relaxation

Sauna

Sports & Fitness

  • Exercise gym
  • Bowling
  • Archery

Services

  • 24-hour room service
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining

  • In-room breakfast
  • Restaurant
  • Bar/ Lounge area
  • Packed lunches

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Spa & Leisure

  • Swimming pool
  • Garden area
  • Sauna

Room view

  • River view

Room features

  • Air conditioning
  • Heating
  • In-room safe
  • Mini-bar
  • Connecting rooms
  • Terrace
  • Tea and coffee facilities
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Hair dryer

Media

  • Cable/ Satellite television
  • Direct dial telephone
  • AM/FM alarm clock
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Good to know
Check-infrom 2 pmFREECheck-outuntil 11 amFREE
Children & extra bedsAll children0 - 3 yearsExtra bedOne child4 - 15 yearsExtra bedFREEExtra bed
PetsPets are allowed on request.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • Restaurants
  • City landmarks
Masonic HallMasonic Hall400 ft
Vue CinemasVue Cinemas700 ft
Vue EntertainmentVue Entertainment700 ft
Spelthorne MuseumSpelthorne Museum400 ft
Bnaps LtdBnaps Ltd1700 ft
Staines BridgeStaines Bridge1300 ft
Two Rivers Shopping CentreTwo Rivers Shopping Centre1600 ftMustard Mill Road
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Riverside Restaurant and BarRiverside Restaurant and Bar100 ftMercure London Thames Hotel
Momo CafeMomo Cafe800 ftNo.1 Clarence Street
Baroosh - StainesBaroosh - Staines800 ft24-26 High St
Roshni'sRoshni's900 ftClarence Street
Sushi NaraSushi Nara900 ft1 Church Street
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Burway Rowing ClubBurway Rowing Club1.9 mi
StevensStevens2.1 mi
Polygon SceneryPolygon Scenery2.1 mi
THORPE PARK ResortTHORPE PARK Resort1.8 miStaines Road
Royal HollowayRoyal Holloway2.4 miEgham Hill
Magna Carta MonumentMagna Carta Monument2.5 miWindsor Road
John F Kennedy MemorialJohn F Kennedy Memorial2.6 miEnglefield Green
Runnymede National TrustRunnymede National Trust2.7 miWindsor Road
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Getting around
Airports
London Heathrow (LHR)3.7 mi
Northolt (NHT)9.3 mi
Train
Richmond9.3 mi
Underground
Heathrow Terminal 43.4 mi
Bus
Bus stop700 ft
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Reviews
7.0
Very goodBased on  139  reviews
  • 7.4
    Very good

    Arrived late, but excellent meal still available in restaurant

  • 7.0
    Very good

    rooms comfortable and warm in the new wing

    Rather inadequate public lounge areas. breakfast price very high

  • 9.6
    Exceptional

    Beautifully clean and well presented river view rooms and public areas - contemporary but restful decor.

  • 8.8
    Superb

    We found it really easy to travel in to London without any hassle

  • 7.0
    Very good

    Was very conveniently located in the center of Staines and especially the river view room created a nice atmosphere of being kind of countryside

    In my opinion prices are a bit overrated. And the room was quite hot.

  • 7.8
    Fabulous

    You always get a warm welcome the staff are very friendly and helpful

    No shower cap no hot water in afternoon

  • 7.4
    Very good

    Staff was friendly and helpful and the hotel is in a very good location as it is near the main bus station as well as the train station and the town center.

    The room was on the ground floor next to the parking area and therefore the window would not open at all. So there was no possibility to get fresh air into the room.

  • 9.6
    Exceptional

    Good location, good transport links. Excellent staff very friendly lovely view onto the Thames. Breakfast was very good staff couldn't be more helpful bringing fresh hot water and drinks. Would definitely stay here again and have recommended it to other family members.

    View from our room not the best as further developments been carried out on the hotel so looked at scaffolding. But other than that nothing to complain about.

  • 6.2
    Good

    The setting and view of river from our room.

    We were disappointed that the restaurant was closed on the night of our visit due to a wedding reception as we had no prior notice this would be the case. We had a large and rather nasty stain on our sofa which looked very much like vomit which was very unpleasant. The fan and bathroom extractor fan did not work either.Other than that it was a pleasant and otherwise clean and tidy room.

  • 9.2
    Superb

    Reception staff and river location

    Breakfast staff young and perhaps not so confident and open?

  • 8.2
    Fabulous

    The location was perfect with a lovely outside bar area overlooking the thames, the staff were friendly and the room was very clean.

  • 3.8
    Guest rating

    The location, near Heathrow, near the offices I had to visit,

    No one at the reception when I arrived Monday evening. No one at the bar either. Had to call someone to show up. No way to control the temperature in the room. When I arrived I asked if the restaurant was open. Reception told me that only room service was available. I called room service and found out there was an extra 5gbp charge for room service. I asked if I could eat downstairs by the bar and was told yes. No charge for extra service. Next time don't try to cheat your customers! My "balcony" opened up to pigeon droppings everywhere Although I asked for a wake-up call Tuesday morning, no one called and I had to rush through my morning because of it. Called on Tuesday evening asking for an extra bed sheet, none arrived. Had to call back over 35 minutes later and remind someone to please bring it back.

  • 4.2
    Guest rating

    Location

    Air-conditioning happened to be a fan. Cold water tap was not active and we had far too many problems which had to be sorted out in our rooms during the stay. Way overpriced!

  • 10.0
    Exceptional

    I booked the hotel as we were attending a friends party nearby. The friend then changed the date of his party and the hotel were very accommodating in changing the dates for me. As I had booked at a preferential rate, I was pleasantly surprised when they agreed to change the date with no charge. The hotel is conveniently positioned on the riverside in the middle of Staines which is a super town with some nice shops and market. A large Vue cinema and plenty of places to eat nearby plus the restaurant in the hotel itself.

  • 7.8
    Fabulous

    The setting by the river is lovely. You can have a drink in the evening by the river and breakfast in the restaurant.

    The car park was full for most of the 2 days we stayed (Sat & Sunday). We paid for a room with a river view (Rm 10). Problem is that this room is not as close to the river as most of the other rooms with a river view and also has trees blocking the view of the river. Its pleasant enough but not as good as we expected and only has a limited river view. There is no air conditioning in the rooms and the room windows can only be opened slightly so its can get warm in the rooms in summer. Leaving the window open also means that you will hear people walking back from the pub on the public path between the room and the river in the early hours of the morning. This woke us up on Saturday night at 2.30am with a couple arguing outside our room on the path by the river. So choice is close the window and be very hot or leave it open so its not quite as hot, but risk being woken up. Would be solved with aircon in the room.

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Highlights
7
Very goodBased on  139 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best 3 Star Hotels in United Kingdom

Use Badge
Good to know
Check-infrom 2 pmFREECheck-outuntil 11 amFREE
Children & extra bedsAll children0 - 3 yearsExtra bedOne child4 - 15 yearsExtra bedFREEExtra bed
PetsPets are allowed on request.
Cancellation
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Getting around
Airports
London Heathrow (LHR)3.7 mi
Northolt (NHT)9.3 mi
Train
Richmond9.3 mi
Underground
Heathrow Terminal 43.4 mi
Bus
Bus stop700 ft
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
0Guests / room