Mercure London Staines Upon Thames - Staines-upon-Thames51.4317, -0.5115
According to guest reviews, the hotel has been rated as Best 3 Star Hotels in United Kingdom
Mercure London Staines-Upon-Thames Hotel is a comfortable 3-star property featuring 24-hour reception, 24-hour room service and dry cleaning. An example of modern architecture, this hotel was opened in 1820 and was fully restored in 1999.
A riverside location makes monuments and a museum easily reachable. Set within a 10-minute walking distance from Staines-upon-Thames city center.
Frogmore House is 8 km from the hotel and Savill Garden is 6 km away.
London Heathrow airport is about 15 minutes by car.
There are 88 guestrooms featuring classic flat, family single room and classic double room equipped with complimentary wireless internet, individual climate control, satellite TV, a writing table and a trouser press. Some of the designer rooms feature the river view. They also have private bathrooms with a bathtub, a shower and a hairdryer.
Eat & Drink
The restaurant entices with dishes of seafood cuisine. Riverside bar offers various types of tea and coffee. Riverside Restaurant and Bar and Mamma Mia serve a selection of meals within 50 meters from the venue.
A full english breakfast is served at the price of GBP 14.95 per person per night.
There are free self parking, a storage room and a safe deposit box available on the premises.
The hotel spoils guests with a spa lounge and a sauna along with such activities as archery and bowling.
Wireless internet is available in the entire hotel for free.
Public parking is possible on site for free.
Number of rooms: 88.
On-site car park
24-hour room service
Bar/ Lounge area
Sports & Fitness
- Exercise gym
- 24-hour room service
- Dry cleaning
- Tours/Ticket assistance
- Shoe shine service
- Newspaper service
- Bell staff/Porter
- In-room breakfast
- Bar/ Lounge area
- Packed lunches
- Business centre
- Meeting/ Banquet facilities
Spa & Leisure
- Swimming pool
- Garden area
- River view
- Air conditioning
- In-room safe
- Connecting rooms
- Tea and coffee facilities
- Ironing facilities
- Rollaway beds
- Hair dryer
- Cable/ Satellite television
- Direct dial telephone
- AM/FM alarm clock
Rooms and availability
165 sq. feet
1 Double bed1 Double bed, 1 Single bed, 2 Single beds
In the Room
1 Single bed
1 Double bed
In the Room
2 Single beds
1 Single bed
2 Single beds2 Single beds, 1 Double bed
- City landmarks
Arrived late, but excellent meal still available in restaurant
rooms comfortable and warm in the new wing
Rather inadequate public lounge areas. breakfast price very high
Beautifully clean and well presented river view rooms and public areas - contemporary but restful decor.
We found it really easy to travel in to London without any hassle
Was very conveniently located in the center of Staines and especially the river view room created a nice atmosphere of being kind of countryside
In my opinion prices are a bit overrated. And the room was quite hot.
You always get a warm welcome the staff are very friendly and helpful
No shower cap no hot water in afternoon
Staff was friendly and helpful and the hotel is in a very good location as it is near the main bus station as well as the train station and the town center.
The room was on the ground floor next to the parking area and therefore the window would not open at all. So there was no possibility to get fresh air into the room.
Good location, good transport links. Excellent staff very friendly lovely view onto the Thames. Breakfast was very good staff couldn't be more helpful bringing fresh hot water and drinks. Would definitely stay here again and have recommended it to other family members.
View from our room not the best as further developments been carried out on the hotel so looked at scaffolding. But other than that nothing to complain about.
The setting and view of river from our room.
We were disappointed that the restaurant was closed on the night of our visit due to a wedding reception as we had no prior notice this would be the case. We had a large and rather nasty stain on our sofa which looked very much like vomit which was very unpleasant. The fan and bathroom extractor fan did not work either.Other than that it was a pleasant and otherwise clean and tidy room.
Reception staff and river location
Breakfast staff young and perhaps not so confident and open?
The location was perfect with a lovely outside bar area overlooking the thames, the staff were friendly and the room was very clean.
The location, near Heathrow, near the offices I had to visit,
No one at the reception when I arrived Monday evening. No one at the bar either. Had to call someone to show up. No way to control the temperature in the room. When I arrived I asked if the restaurant was open. Reception told me that only room service was available. I called room service and found out there was an extra 5gbp charge for room service. I asked if I could eat downstairs by the bar and was told yes. No charge for extra service. Next time don't try to cheat your customers! My "balcony" opened up to pigeon droppings everywhere Although I asked for a wake-up call Tuesday morning, no one called and I had to rush through my morning because of it. Called on Tuesday evening asking for an extra bed sheet, none arrived. Had to call back over 35 minutes later and remind someone to please bring it back.
Air-conditioning happened to be a fan. Cold water tap was not active and we had far too many problems which had to be sorted out in our rooms during the stay. Way overpriced!
I booked the hotel as we were attending a friends party nearby. The friend then changed the date of his party and the hotel were very accommodating in changing the dates for me. As I had booked at a preferential rate, I was pleasantly surprised when they agreed to change the date with no charge. The hotel is conveniently positioned on the riverside in the middle of Staines which is a super town with some nice shops and market. A large Vue cinema and plenty of places to eat nearby plus the restaurant in the hotel itself.
The setting by the river is lovely. You can have a drink in the evening by the river and breakfast in the restaurant.
The car park was full for most of the 2 days we stayed (Sat & Sunday). We paid for a room with a river view (Rm 10). Problem is that this room is not as close to the river as most of the other rooms with a river view and also has trees blocking the view of the river. Its pleasant enough but not as good as we expected and only has a limited river view. There is no air conditioning in the rooms and the room windows can only be opened slightly so its can get warm in the rooms in summer. Leaving the window open also means that you will hear people walking back from the pub on the public path between the room and the river in the early hours of the morning. This woke us up on Saturday night at 2.30am with a couple arguing outside our room on the path by the river. So choice is close the window and be very hot or leave it open so its not quite as hot, but risk being woken up. Would be solved with aircon in the room.